Sapphire HealingReflexology, Tsuboki & Ear Candling for Fallowfield, Manchester



GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.


Copyright 2018 Association of Reflexologists © COPYRIGHT RESTRICTED

Permission has been granted only and specifically to members of the Association of Reflexologists to reproduce and use the information below this statement in the context of their own business. This information may not be reproduced in whole or in part by any other party or parties, without the prior written permission of the Association of Reflexologists.

Therapist’s Name: Cathlyn Hawes

Therapist’s Contact Details:
Telephone No: 07487 631957
Email address: [email protected]
Address: Manchester M14

Data Controller Contact Details: 07487 631957 OR [email protected]

The Purpose of processing Client Data
In order to give professional reflexology, energy healing, tsuboki and hopi ear candling treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you.

Lawful Basis for holding and using Client Information
As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is; “my legitimate interests” i.e. my requirement to retain the information in order to provide you with the best possible treatment options and advice

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: “for me to fulfill my role as a holistic practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.”

What information I hold and what I do with it
In order to give professional treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details
  • Medical history and other health-related information: which I will take from you at first consultation and I will need to check and update from time to time
  • Treatment details and related notes: which I will take after each consultation

  • I will NOT share your information with anyone else (other than within my own practice) without explaining why it is necessary, and getting your explicit consent

    The information to be shared would be:

    How Long I Retain Your Information for
    I will keep your information for the following periods

  • records to be kept for 7 years after last treatment
  • law regarding children’s records: records to be kept until the child is 25 or if 17 when treated, then 26

  • Your data will not be transferred outside the EU without your consent.

    I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate physical and managerial procedures to safeguard and secure the information I collect from you.

    I will contact you by either ringing, texting or emailing in relation to;

  • Appointment times

  • If you contact me by voicemail, email or texting;

  • Be aware that if you leave any sensitive medical/health information in those messages, I will only hold and use this if we proceed to treatment, at which time I will require explicit consent from you to hold this data. If we do not proceed to treatment I will erase this information.

    GDPR gives you the following rights:

  • The right to be informed:
    To know how your information will be held and used (this notice).
  • The right of access:
    To see my records of your personal information, so you know what is held about you and can verify it.
  • The right to rectification: To tell me to make changes to your personal information, if it is incorrect or incomplete.
  • The right to erasure (also called “the right to be forgotten”): For you to request me to erase any information I hold about you
  • The right to restrict processing of personal data:You have the right to request limits on how I use your personal information
  • The right to data portability: under certain circumstances you can request a copy of personal information held, so you can reuse it in other systems.
  • The right to object:To be able to tell me you don’t want me to use certain parts of your information, or only to use it for certain purposes.
  • Rights in relation to automated decision-making and profiling.
  • The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

  • Full details of your rights can be found at

    Information Commissioner's Office

    Please note:

  • If you don’t agree to me keeping records of information about you and your treatments, or if you don’t allow me to use the information in the way I need to for treatments, then I may not be able to treat you
  • I have to keep your records of treatment for a certain period as described above, which may mean that even if you ask me to erase any details about you, I might have to keep these details until after that period has passed
  • I can move my records between manual filing systems, as long as your details are protected from being seen by others without your permission.

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